eSIMA offers a convenient and cost-effective eSIM solution for travelers. Compared to other eSIM providers, eSIMA stands out with its extensive coverage, competitive data plans, and affordable pricing. With eSIMA, you can easily set up your eSIM and enjoy reliable network coverage during your travels.

At eSIMA we are aware that our users may have unforeseen events after making the purchase. Therefore, you can request a refund in the following circumstances:

– You bought the eSIM without checking the compatibility with your cellphone.
– You canceled your trip or you no longer need the eSIM.
– Our eSIMs generally work fine, but if you experience connection issues, we can provide you with a full or partial refund.

Once the refund is approved, you will receive the money on to the same account with which you made the payment. This process can take between 5 to 10 business days.

For more details, terms and conditions, we invite you to read our Refund Policy.

If you are using an Apple device, you can use your SIM card and your eSIM at the same time. Choose the SIM card for phone calls and SMS, and the eSIMA eSIM for cellular data. Please remember that if you leave your SIM card activated, your network provider may apply data roaming charges to receive or make phone calls as well as SMS.

There is no need to delete the eSIM once you have finished using it. However, if you wanted to, you can do this by going to your phone’s SIM card manager.

If needed or when changing phones during your trip, you can transfer your eSIM. However, note that you can only transfer the eSIM to two devices—the original one and a new one. Once you’ve installed it on a different device than the original, you won’t be able to reinstall it on the original device and you must deliver the eSIM from the original device to install it in the second device.

To check the data balance you have left, log in to our eSIMA Center with the credentials we sent you by email when you made the purchase. You can also check your data balance from the data settings on your device.

After your purchase, we will send a QR code to your email. Either print the QR code or open it on your computer. On your cell phone, go to Settings > Mobile/Cellular Data > Add Data Plan and scan the QR code. Your phone will allow you to set up a specific name to this data plan. You will now be able to switch between your eSIMA data plan and the original plan from your provider. The eSIMA data plan will only work once you arrive at your destination. Once you land, turn on data roaming on your cellphone settings and activate the eSIMA data plan. Check the phone’s user manual for more details on adding a data plan. All eSIM products come with comprehensive set-up instructions.

Some eSIMA eSIMs have this feature enabled. Before purchasing, read the description of the destination and check if it alowws data sharing.