We're here to keep you connected

Have a question about an eSIM, an order, or staying online abroad? Our support team is ready to help — wherever you are in the world.

Email support

The fastest way to reach us. Send us your order number and a short description of the issue and we'll get you sorted.

[email]

Response & availability

Typical reply within 24 hours — usually much faster.
24/7 self-service — guides, FAQs, and order tracking are always available.
Instant eSIM delivery means most questions are answered before you even need us.

Looking for a quick answer?

Many travellers find what they need in seconds in our Help Center.

Help Center Activation guides Frequently asked questions Send a support request

About Esima

Esima provides affordable travel eSIM data plans for 190+ destinations — delivered instantly by email, with no roaming bills and no physical SIM to swap.

Company: ESIMA LTDAddress: 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQLearn more about us