Delivery Policy

Last updated: 2026-06-12

1. Digital Delivery Only

Esima (operated by ESIMA LTD) sells travel eSIM data plans, which are 100% digital. There is no physical SIM card and nothing is shipped. Your eSIM is delivered electronically, so there are no shipping costs, customs charges, or delivery delays.

2. What You Receive

After a successful payment you will receive:

eSIM QR code: The activation code you scan to install your eSIM profile
Manual activation details: The SM-DP+ address and activation code, in case you prefer to install the eSIM manually
Installation instructions: Step-by-step guidance for iPhone and Android
Order receipt: An email confirmation with your plan, destination, and validity details

3. How and Where It Is Delivered

Email: Sent automatically to the email address used at checkout
Account dashboard: Available immediately in your Esima account under your eSIMs/orders

4. Delivery Timeframe

Instant in most cases: The vast majority of eSIMs are delivered within minutes of payment confirmation
Automated 24/7: Provisioning and delivery run automatically, day and night
Occasional verification: In rare cases an order may be briefly held for security checks; this usually takes no more than 30 minutes
Maximum wait: If you have not received your eSIM within a few hours, contact our support team and we will deliver or re-issue it

5. If You Cannot Find Your eSIM

Check your email spam/junk folder
Log in to your Esima account and open your eSIMs/orders
Confirm you entered the correct email address at checkout

Our support team can re-send your QR code at any time. Contact us at or via our contact page.

6. No Shipping Costs

Because every plan is delivered digitally, there are no shipping fees, no handling charges, no customs or import duties, and no geographic delivery restrictions — your eSIM reaches you instantly, wherever you are.

7. Contact Us

Email:
Help & support: Contact page · Help Center