How to install your esima eSIM on iPhone

You need: an iPhone XS or newer, iOS 16+, and Wi-Fi.

Method 1 — Scan the QR code (recommended)

1. Open the email or order page on a second device (laptop, tablet, partner's phone).
2. On the iPhone you're installing on: Settings → Cellular → Add eSIM → Use QR Code.
3. Point the camera at the QR. The profile downloads in a few seconds.
4. Tap "Continue" → "Add eSIM" → choose a label ("Japan", "Saudi").
5. When prompted "Which line do you want to use for...", set the travel eSIM as Cellular Data and leave Default Voice on your home line.
6. Done. The profile is installed. It will activate (start counting validity) the first time it connects to a partner network in the destination.

Method 2 — Enter details manually

Use this if you can't display the QR on a second device.

1. Settings → Cellular → Add eSIM → Use QR Code → Enter Details Manually.
2. SM-DP+ Address: smdp.io (or whichever is in your activation email).
3. Activation Code: the long string after $ in the LPA link (we send both).
4. Confirmation Code: leave blank unless your email specifies one.

If the QR scan fails

• Make sure you scanned the right QR — the email has only one per eSIM, but if you ordered multiple eSIMs they're all in the same email.
• iOS 16+ supports re-scanning the same QR up to 3 times. After that you need to delete the half-installed profile (Settings → Cellular → tap profile → Remove eSIM) and start over.
• Wi-Fi is required for the download. Mobile data on your home SIM does not work for eSIM installs.

Once installed, see "When does my plan actually start" for the activation timing details.