At eSIMA we are aware that our users may have unforeseen events after making the purchase. Therefore, you can request a refund in the following circumstances:
– You bought the eSIM without checking the compatibility with your cellphone.
– You canceled your trip or you no longer need the eSIM.
– Our eSIMs generally work fine, but if you experience connection issues, we can provide you with a full or partial refund.
Once the refund is approved, you will receive the money on to the same account with which you made the payment. This process can take between 5 to 10 business days.
For more details, terms and conditions, we invite you to read our Refund Policy.
