There are a number of reasons you might be having trouble scanning your QR code. We have created a checklist so you can easily identify the problem.
- FAQs
- My QR code isn’t working. What should I do?
My QR code isn’t working. What should I do?
- Esima Help
- Published: June 27, 2024
- Updated on:August 30, 2025
- Esima Help
- Published: June 27, 2024
- Updated on:August 30, 2025
Other questions
What should I do if I’ve deleted or lost the QR code for my eSIM?
If you cannot find the QR code or have deleted it by mistake, please get in touch with us by sending an email to [email protected] or via our online chat, and we’ll resend the code to you.
Is my phone “unlocked” and able to use eSIMs?
Only unlocked phones are compatible with eSIMs. You should make sure that your phone is unlocked before buying an eSIM from the Esima store.
Can I use my SIM card and ESIMA eSIM at the same time?
Yes. Please remember that if you leave your SIM card activated, your network provider may apply data roaming charges to make or receive phone calls, and to send or receive text messages.
Any more questions?
If you encounter any issues during this process, feel free to reach out to us 24/7 through our Live Support chat.
