You will need Wi-Fi to set up your eSIM, so we recommend that you install and activate your eSIM just before your departure. You can wait until you arrive in the country to activate your eSIM, but please remember that you will need a Wi-Fi connection to perform the installation process.
- FAQs
- When should I set up my eSIM?
When should I set up my eSIM?
- Esima Help
- Published: June 26, 2024
- Updated on:August 30, 2025
- Esima Help
- Published: June 26, 2024
- Updated on:August 30, 2025
Other questions
My QR code isn’t working. What should I do?
There are a number of reasons you might be having trouble scanning your QR code. We have created a checklist so you can easily identify the problem.
What should I do if I’ve deleted or lost the QR code for my eSIM?
If you cannot find the QR code or have deleted it by mistake, please get in touch with us by sending an email to [email protected] or via our online chat, and we’ll resend the code to you.
Is my phone “unlocked” and able to use eSIMs?
Only unlocked phones are compatible with eSIMs. You should make sure that your phone is unlocked before buying an eSIM from the Esima store.
Don't worry! We are here for you.
If you have any questions during this process, remember we’re here to assist you 24/7 through our Online chat.