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Error codes

Activation and installation errors with recommended fixes — pulled live from our provider integrations.

On most networks the activation completes inside 60 seconds. Stuck activations usually mean your phone hasn't found the right partner network. Manually select the network from Settings → Cellular → Network Selection. If it still fails, remove and reinstall the eSIM.

Support Guides

Detailed step-by-step guides to help you get the most out of your products.

What is an eSIM and how is it different from a physical SIM?

An eSIM is a SIM card built into your phone — no plastic chip, no SIM tray. Here's exactly what changes and what stays the same.

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How to check if your phone supports eSIM

Three reliable ways to confirm eSIM support before you buy — including the dialer code that works on any phone.

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Before-you-travel eSIM checklist

Five things to do 24-48 hours before you fly so you land with working data on the first attempt.

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How to install your esima eSIM on iPhone

Step-by-step iPhone install via QR code. Works on iPhone XS and newer, including the install-anywhere quick scan flow.

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How to install your esima eSIM on Android

Step-by-step for Pixel, Samsung, Oppo, Xiaomi, and Motorola. Includes the manual-code fallback.

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When does my eSIM plan actually start counting?

The validity clock starts when the profile attaches to a partner network in the destination — not when you install, not when you scan.

Read Guide

Frequently Asked Questions

Find quick answers to the most common questions.

Functionally they're identical — you connect to a mobile network and get data, calls, or SMS. The difference is delivery: an eSIM is a profile downloaded to your phone, no plastic. Setup takes 30 seconds via a QR code instead of a SIM-tray swap.
Yes — each eSIM gets a number on the destination operator's network. For most travellers this number isn't important because the eSIM is data-only and your friends still reach you on your home number via WhatsApp/iMessage/etc. over data.
Yes. Modern phones support multiple active SIMs. The standard setup: home SIM keeps voice and SMS (so banking codes still reach you), travel eSIM handles all data.
iPhone XS and newer, Pixel 3 and newer, Samsung Galaxy S20 and newer (some regional variants excluded), most modern Oppo, Xiaomi, Motorola, Huawei flagships. The quickest check: dial *#06# — if you see an EID, your phone is eSIM-capable.
Probably not — even though the eSIM hardware is there, a carrier lock blocks foreign profiles. Ask your carrier to unlock it (free once your contract is paid off).
Usually under 30 seconds after Stripe confirms payment. The QR arrives by email. Worst case is a few minutes during peak hours.
Check spam/promotions first. If still nothing after 5 minutes, log in to your account: My eSIMs lists every eSIM you've bought, with the QR available to view directly. You can also re-send the email from the same page.
Not directly, but you can buy on your own account and forward the activation email — the recipient just scans the QR. We're working on a proper gift flow.
Guest checkout works. We strongly recommend creating an account so you have a single place to access all your eSIMs, top up, request refunds, and track usage.
When your phone first attaches to a partner network in the destination. Not at purchase, not at install. You can buy a week early and install at home without burning validity.

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