Cookie Policy

Last updated: 2026-06-12

1. What Are Cookies

Cookies are small text files stored on your device (computer, tablet, or phone) when you visit a website. They help websites work efficiently, remember your preferences, and provide useful information to site owners. This Cookie Policy explains how Esima (operated by ESIMA LTD) uses cookies and similar technologies on https://esima.com.

2. Types of Cookies We Use

a) Essential Cookies (Strictly Necessary)

Required for the basic operation of our website. Without them the site cannot function properly:

Session cookies: Keep you signed in while you browse
Security cookies: CSRF tokens that protect against cross-site request forgery
Cart cookies: Remember the eSIM plans in your basket
Consent cookies: Store your cookie preference choices

Legal basis: strictly necessary — no consent required.

b) Functional Cookies

These remember choices you make to improve your experience:

Language preference: Your selected language
Currency preference: Your selected currency
Display preferences: Such as your destination or plan view settings

Legal basis: legitimate interest in providing a personalised experience.

c) Analytics Cookies

These help us understand how visitors use our site, using anonymised data such as page views, traffic sources, session duration, and navigation flow.

Legal basis: consent — set only with your permission.

d) Marketing Cookies

We may use marketing cookies to show relevant promotions and measure campaign performance. These are only activated with your explicit consent.

Legal basis: consent — set only with your explicit permission.

3. Third-Party Cookies

Some cookies are set by trusted third-party services we use:

Stripe: Payment-security cookies that help protect your transactions
Analytics provider: Anonymised website-usage analytics

These providers have their own privacy and cookie policies, which we encourage you to review.

4. Cookie Duration

Session cookies: Deleted automatically when you close your browser
Persistent cookies: Remain for a set period:
- Language/currency preference: up to 1 year
- Cookie consent: up to 1 year
- Analytics cookies: up to 26 months

5. Managing Your Cookies

Cookie Consent Banner

On your first visit, a consent banner lets you accept or decline non-essential cookies. You can change your choices at any time via the cookie settings link in our website footer.

Browser Settings

You can also manage cookies through your browser, which typically lets you view stored cookies, delete them, and block cookies from some or all sites. Please note that blocking essential cookies may prevent you from signing in, adding plans to your basket, or completing a purchase.

6. Your Consent

In line with the GDPR and the ePrivacy Directive, we obtain your consent before setting non-essential cookies. You may accept all cookies, accept only essential cookies, customise your preferences, or withdraw consent at any time. Withdrawing consent does not affect the lawfulness of processing carried out before withdrawal.

7. Contact Us

Email:
Company: ESIMA LTD
Help & support: Contact page · Help Center